Shipping policy
Shipping Methods:
All shipments are handled by Australia Post. We offer various shipping options including standard and express shipping.
Shipping Costs:
- Free Shipping: Available for standard shipping.
- Calculated Shipping: For express shipping and orders based on weight and location, the cost will be calculated at checkout.
Processing Time:
Orders are processed within 3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Timeframes:
- Standard Shipping: Delivery typically takes between 5 and 25 business days, depending on your location.
- Express Shipping: Delivery typically takes between 5 and 10 business days, depending on your location.
International Shipping:
We do offer international shipping. Delivery times and costs will vary based on the destination.
Shipping Restrictions:
We ship to most locations worldwide with no restrictions.
Order Tracking:
You will receive a confirmation email with tracking information once your order is shipped. You can use this information to track your order’s progress.
Lost or Damaged Packages:
In the event of a lost or damaged package, please contact us immediately at ellebymichelle@gmail.com. We will follow the Australia Post policy to address the issue.
Address Issues:
If you enter an incorrect address, please email us with the correct details within 24 hours. We are unable to make changes once the parcel has left our warehouse.
Shipping Fees for Returns:
Customers are responsible for paying return shipping costs.
Refunds and Returns:
Returns are processed as credit notes rather than cash refunds. If you need to return an item, please contact us for instructions.
For any further questions or concerns regarding shipping, please contact us at ellebymichelle@gmail.com.
